IRC:
Independent Review Committee
The Independent Review Committee (IRC) oversees all matters involving conflicts, whether real or perceived, between ROI Capital, its funds and their clients. The IRC is responsible for carrying out the mandate prescribed in National Instrument 81-107 ("NI 81-107") by the Canadian securities regulators for independent review committees of publicly offered investment funds.
William Saunderson
President of Mermax Holdings Ltd., a private holding company investing in public and private companies, and past Chairman of Ontario Exports Inc.
Claude Theberge
Chairman/CEO of CML Industries from 1987-2000
John Langs
Partner at Fraser Milner Casgrain LLP
More Investor Information
Please read carefully:
Public-Equity Mandates and Combined Mandates
ROI Funds are sold through prospectus only. ROI offers a total of eleven funds listed within the public-equity and combined mandates. You should read the prospectus carefully before investing because it contains important information on matters such as investment objectives and strategies, risks of investing, management fees, other charges and expenses. The prospectuses are available for you to download from this website.
If you decide to purchase one or more of the ROI Funds, you should be aware that: (1) investments are not guaranteed, (2) unit or share values and investment returns will change frequently, (3) past markets and investment performance may not be repeated, and (4) the tax credits offered (ROI Fund – Balanced and ROI Fund – Private Placements) may have to be repaid in certain circumstances.
You should be aware that:
- This product may not be suitable for all investors
- The indicated rates of return (if any) are used only to illustrate the effects of the compound growth rate and are not intended to reflect future values of the product or returns on investment.
- Commissions, trailing commissions, management fees and expenses all may be associated with these products.
- Mutual funds and pooled funds are not guaranteed; their values may change frequently and past performance may not be repeated.
- For the ROI Fund (two tax credit funds: ROI Fund – Balanced and ROI Fund – Private Placements), you must hold your shares at least eight years in order to keep the tax credits offered by these Funds. Early redemption may result in additional fees.
Private Placement Mandates
ROI Private Placement Funds are sold through offering memorandum and subscription agreement. Please refer to ´ Do you qualify as an accredited investor?´
Read a fund´s offering memorandum before investing. Pooled funds are not guaranteed; their values change frequently and past performance may not be repeated and investors may experience a gain or loss. Investors will pay management fees and expenses, and may pay commissions or trailing commissions. A copy of the offering memorandum is available for you to download from this website.
ROI Fund Tax Credits – 2010
*Ontario residents are eligible for 15% Federal Tax Credits on the first $5,000 investment and 10% Provincial Tax Credits on the first $7,500 investment. Some limitations apply. Please read the prospectus before investing. New shares must be held for eight years to avoid repaying tax credits. Income tax is payable on amounts withdrawn from an RRSP. **Tax savings attributable to any RRSP-eligible investment, assuming the investor's marginal rate applies to the full amount of the deduction (46.4% marginal rate based on 2009 tax rates). Tax savings will vary based on marginal rate. Income tax is payable on all amounts withdrawn from an RRSP.
Commissions, trailing commissions, management fees, expenses and redemption fees all may be associated with mutual fund investments. Mutual funds are not guaranteed, their values change frequently and past performance may not be repeated. *Ontario residents are eligible for 15% Federal Tax Credits on the first $5,000 investment and 15% Provincial Tax Credits on the first $7,500 investment. These tax credit rates are applicable as at December 15, 2009. Some limitations apply. Please read the prospectus before investing. New shares must be held for eight years to avoid repaying tax credits. Income tax is payable on amounts withdrawn from an RRSP. **Tax savings attributable to any RRSP-eligible investment, assuming the investor's marginal rate applies to the full amount of the deduction (46.4% marginal rate based on 2009 tax rates). Tax savings will vary based on marginal rate. Income tax is payable on all amounts withdrawn from an RRSP.
ROI PRIVACY CODE:
ROI Group's Privacy Code informs you of our commitment to, and policy on, privacy. It tells you the ways we ensure that your privacy and the confidentiality of your information are protected. Our Privacy Policy is designed to answer any questions you may have about the information we collect from you and how it is used.
- The ROI Group Commitment to Privacy
- Our Privacy Policy
- Why We Ask for Your Information
- Obtaining Your Consent
- Sharing Your Information
- Why We Ask Others for Information About You
- Releasing Your Information
- Protecting Your Information
- Your Right to Access Your Information
- Keeping Your Information Accurate
- Respecting Your Preference
- Addressing Your Concerns
- The ROI Group Commitment to Privacy
Protecting your privacy and the confidentiality of your personal information has always been fundamental to the way we do business within ROI.
We strive to provide you with the best customer service. To us, that includes treating you fairly and with respect.
The ROI Privacy Code informs you of our policy on privacy, and tells you about the ways we help ensure that your privacy and confidentiality of your information are protected.
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- Our Privacy Policy
Our Privacy Policy informs you of the policies and practices we have in place relating to the management of personal information at ROI. The word "information" means personal, financial and other details about you that you provide to us and the details about you that we obtain from others outside our organization, including through the products and services you use. This policy applies to personal customers, including individuals carrying on business alone or in partnership with other individuals and signing officers of our business customers. It consists of six key principles:
- Collecting and using information
Either before, or when we collect, information about you we will explain how we intend to use it. We will limit the information we collect to what we need for the purposes for which it is being collected and we will use it only for those purposes. We will obtain your consent if we wish to use your information for any other purpose and before collecting information from third parties such as credit bureaus.
Your personal financial information is used to help us manage operations and risk within ROI. Your information is also used in order to satisfy valid information requests from regulators and other organizations or individuals who are legally entitled to make such requests.
- Call Taping
We may monitor and/or record your telephone discussions with our representatives for our mutual protection, to enhance customer service and to confirm our discussions with you. We will tell you in advance if we record your telephone discussions with us.
Customers who prefer not to have their calls taped can transact business at our head office.
- Releasing information
We may provide your information to other persons in situations where:
- We have your consent
- The other parties are our suppliers or agents who assist us in serving you
- We are required or permitted to do so by law or applicable regulations and self-regulatory organizations
- Transfers of a business are involved
- Protecting information
We will protect your information with appropriate safeguards and security measures. We will retain your information only for the time it is required for the purposes we explain.
- Providing information access and accuracy
We will give you access to the information we retain about you and will make every reasonable effort to keep your information accurate and up-to-date.
- Respecting and responding to your privacy concerns
In the ROI Privacy Code, we will explain your options for refusing or withdrawing consent to the collection, use and release of your information and we will record and respect your choices. We will investigate and respond to your concerns about any aspect of our handling of your information.
In the ROI Privacy Code, we will explain how we fulfill each of these important principles.
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- Why We Ask for Your Information
We ask you for information to establish our relationship and better serve you as our customer.
At the time you begin a relationship with us and during the course of our relationship, we may collect information about you. We obtain most of our information directly from you. The information we ask for depends on which product or service you want. For every product or service, we need your name, address, birth date, occupation and some identification. Here is why we need some of the other information we ask you to provide:
Birth date: This helps us identify you and ensure that no one is trying to impersonate you. We may also use it to determine your eligibility for products and services that may be of benefit to a particular age group.
Social Insurance Number (SIN): Your SIN is required for products which earn investment income in order to comply with Canada Revenue Agency's income reporting requirements. Providing your SIN for credit products is optional. If you provide your SIN, we also use it to keep your information separate from that of other customers with a similar name, including information we obtain with your consent through the credit approval process.
Employer name and address: This is required when a new account is opened or when you apply for credit in order to comply with anti-money laundering regulations.
Financial information: This is used to assess your eligibility for any credit product or loan. We also use it to ensure the advice we give you, or the investments you purchase (in the case of mutual funds or brokerage or investment accounts), are appropriate for you. We may collect information from you and from service providers with whom you make arrangements (for example when you set up bill payments through your account). We will use your financial information, including transaction records that reflect your business dealings with and through us, to help us serve you as a customer and meet your financial needs.
When you apply for a new product or service, we will indicate in the application or agreement how we intend to use your information. We will only ask for the information we need for that particular product or service. We will indicate clearly which information would help us to serve you but is optional for you to provide.
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- Obtaining Your Consent
It is important to understand the ways we may obtain your consent to collect, use, disclose and share your personal information.
Depending on the situation and the sensitivity of the information:
- Express consent may be obtained verbally, online or in writing
- Implied consent may be obtained through your use of a product, or when you approach us to obtain products or services
We will not make your consent a condition of obtaining a product or service, unless it is reasonably or legally required, and we will clearly indicate when this is the case.
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- Sharing Your Information
With your consent, we may share your information within ROI in order to manage our business risks and operations and to comply with legal or regulatory requirements. Sharing your information also allows us to serve you better, meet your customer service expectations and determine whether any products or services of ROI are suitable for you. Agreeing to let us share your information within ROI helps us to meet this goal.
Sharing information allows us to recognize your total relationship with ROI. It also means that in some circumstances, changes to your information can be made once and be effective for all your products or services with ROI.
Sharing your information also helps us determine your financial needs because it allows us to review what ROI products you currently have and how you use them. We may then offer you other ROI products and services – including special promotions – that we believe will be of interest to you.
This consent is optional and you can decide to withdraw it at any time for the purposes listed above. Please refer to the "Respecting Your Preference" section.
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- Why We Ask Others for Information About You
With your consent, we may obtain information about you from third parties, including credit reporting agencies.
Obtaining additional information about you from parties outside ROI helps us assess your eligibility for our products.
To grant loans, for example, we need to know your creditworthiness. For this reason, we may contact other lenders or credit reporting agencies to get information about you and your credit history. We may also contact employers or other personal references to verify information that you have given us. We will not do this without your consent, but, should you choose not to provide consent, we may not be able to extend loan products to you.
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- Releasing Your Information
We do not sell or rent customer lists or personal information to others. However, we may release your information to parties outside ROI in certain circumstances, which include:
With your consent: We release only the information required to identify you, as well as facts from our credit records about your repayment history. We may disclose your account information to a joint account holder, including information about the account prior to it becoming a joint account.
For servicing purposes: We provide a limited amount of information only when necessary and without your consent, to our suppliers and agents. This disclosure of information may be to suppliers and agents within Canada or other jurisdictions and/or countries and may be in response to valid demands or requests from governments, regulators, courts and law enforcement authorities in those jurisdictions or countries.
When required or permitted to do so by law or applicable regulators and self-regulatory organizations: We may release information in response to a search warrant, court order, or other demand or enquiry which we believe to be valid. This may include requests from regulators, including self-regulators, who are responsible for ensuring ROI is in compliance with applicable regulations. We may disclose information to help us collect a debt owed to us by you. We may also disclose information to an investigative body in the case of a breach of agreement or contravention of law. This helps prevent fraud, money laundering or other criminal activity.
Transfer of a business: As ROI continues to develop and grow, we may buy or sell parts of our businesses. As our businesses consist primarily of our customer relationships, personal customer information and information regarding the particular account(s) or service(s) being purchased or sold would generally be a part of the transferred business assets.
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- Protecting Your Information
We will protect your information with appropriate safeguards and security measures, including:
- The use of thorough security standards to protect our systems and your information against unauthorized access and use
- Our suppliers and agents, as part of their contracts with ROI, are bound to maintain your confidentiality and may not use the information for any unauthorized purpose
- When providing information in response to a legal inquiry or order, we ensure that the order is valid and disclose only the information that is legally required
All employees of ROI are familiar with the procedures that must be taken to safeguard customer information. To us, protecting the confidentiality of your information is more than a procedure – it's part of our job. It is specified in our employment agreements and regularly confirmed in writing.
We audit our procedures and security measures regularly to ensure that they are being properly administered and that they remain effective and appropriate to the sensitivity of the information.
We retain your information only as long as required for the reasons it was collected.
The length of time we retain information varies depending on the product or service and nature of the information. This period may extend beyond the end of your relationship with us, but only for as long as it is necessary for us to have sufficient information to respond to any issue that may arise at a later date. When your information is no longer needed for the purposes explained to you, we have procedures to destroy, delete, erase or convert it to an anonymous form.
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- Your Right to Access Your Information
We will give you access to the information we have about you. Most of this information is in the form of your transaction records. These are available to you through your account statements.
If you require other information, simply contact us or forward a written request to us. We will advise you in advance if any (minimal) charges will apply to the search. We will respond to information requests within 30 days of receipt.
Please note that we may not be able to provide information about you from our records which contain references to other persons, is subject to legal privilege, contains confidential information proprietary to ROI, relates to an investigation of a breach of agreement or contravention of laws or cannot be disclosed for other legal reasons.
If you have any questions regarding decisions made about you, we will tell you the reasons for those decisions. Where relevant, we will provide you with the name and address of the credit bureau from which a report was obtained to validate.
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- Keeping Your Information Accurate
We will make every reasonable effort to keep your information accurate and up-to-date.
Having accurate information about you enables us to give you the best possible service and minimizes the possibility that out-of-date information may be used to make a decision which impacts you. Allowing us to share your information within ROI means that, in some circumstances, updates to your information can be made once and be effective for all the products and services you have with ROI.
We have policies and procedures to help us maintain the accuracy of your information. For most updates, we rely on you for information. You can help by keeping us informed of any changes, such as a move or change of telephone numbers. If you find any errors in our information about you, let us know and we will make the corrections immediately and make sure they are conveyed to anyone we may have misinformed. For information that remains in dispute, we will note your opinion in the file.
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- Respecting Your Preference
We will explain your options of refusing or withdrawing consent to the collection, use or release of your information, and, given reasonable notice, we will record and respect your choices.
In most cases, you are free to refuse or withdraw your consent at any time. You may do so by contacting our office at 416-361-6162. Our staff will be pleased to explain your options and any consequences of refusing or withdrawing your consent, and record your choices.
There are several privacy preferences available to you, subject to legal, business or contractual requirements. If you prefer, you may choose not to have us:
- Use your Social Insurance Number with credit reporting agencies as an aid to identify you
- Conduct a credit check in order to assess an application for credit. In doing so; however, we may not be able to extend credit services to you. Once you have a credit product with us, we will share your credit experience on an ongoing basis with other lenders and credit reporting agencies. You cannot withdraw your consent for this sharing of information as it is necessary to support the credit process
- Contact you occasionally either by mail, telephone, email or all of these methods, with direct marketing offers that may be of benefit to you. This does not include messages or other information about promotional offers we provide on, or enclosed with, your written or electronic account statements, or that we may discuss while talking with you. Any marketing campaigns already underway may not immediately take your preferences into account
- Share your financial and account information with other members of ROI. This does not apply if you have requested a product or service that is jointly offered by more than one member of ROI
- Contact you to participate in customer research and surveys
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- Addressing Your Concerns
If you have any questions or concerns regarding privacy, confidentiality or how a request for information was handled, we encourage you to let us know. If you choose to mail, fax or email us, please include your full name, address and telephone number.
You may contact us in one of the following ways:
- Speak to a Customer Service Representative at your branch or business unit
- Telephone: Call 1-800-430-6095 at any time
- Mail: Customer Feedback
Toronto-Dominion Centre, P.O. Box 193
Toronto, Ontario M5K 1H6
- Fax: 1-877-983-2932
- Email: customerfeedback@ROI.com
We'll work hard to provide an acceptable solution; however if you are not satisfied, the Manager will become involved in the resolution of your problem or concern.
Email comments, questions or responses:
When you send us an email, or ask us to respond to you by email, we learn your exact email address and any information you have included in the email.
We use your email address to acknowledge your comments and/or reply to your questions and we will store your communication and our reply in case we correspond further. We will not sell your email address to anyone outside ROI. We may use your email address to send you information about offers on products and services that we believe may be of interest to you. If you don't want us to contact you by email with offers on products and services, you may tell us so at any time.
If you have asked us to put you on an email mailing list to provide you with certain information on a regular basis, or if we send you information about our offers on products and services by email, you may ask us to remove you from the list at any time (using the unsubscribe instructions provided with each email and on the site where you signed up).
Remember, email sent over the Internet is generally unencrypted. If ROI requests that you transmit confidential information to us over the Internet when filling out an application online, we ensure that such transmission is encrypted. We recommend that you use caution when forwarding free-format email messages to us and that you do not include confidential information (such as account numbers) in those messages, as they are not encrypted.
Important Information About Preventing Email Fraud: From time to time, fraudulent emails may be circulated to you claiming to have been issued by Canadian banks, requesting customers verify their personal and/or banking information. Customers are often asked to click a link in the email directing them to a pop-up window or modified online banking login page and to enter their respective bank's login ID and password.
We will never send email messages to customers requesting confidential information such as passwords or account numbers. Please do not act on any such emails as you may compromise your banking information by following links to a counterfeit Internet site(s).
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Royal Bank of Canada